At Postal Corporation of Kenya (PCK), we are constantly striving to improve our services and forge closer relationships with all our customers. This Service Charter is an expression of our commitment to improving our service and communication with you.

Our Service Charter sets out the standards you should expect from us, explains how you can obtain information and how to let us know if you have concerns, and offers advice on how you can help us serve you better.

The hallmark of our Service Charter is our promise to consistently provide professional and high- quality service.

This means that at all times-:

• You will be treated with courtesy and consideration and our staff will be helpful;
• Your questions and needs will be attended to promptly;
• We will exercise the utmost integrity in providing services; and
• We will not disclose any information about you without your consent, except as permitted by law.

Our service commitment applies to everything we do, whether it is our letter service, or other services, provided by our own people or through licensees and contractors.